1. Our commitment
Gnarena Law (“we,” “us,” or the “firm”) respects your privacy. This policy describes how we collect, use, disclose, retain, and protect personal information when you visit gnarena.com, communicate with us, or receive legal services from us. Our practices are guided by the Personal Information Protection and Electronic Documents Act (“PIPEDA”) where it applies, Alberta’s Personal Information Protection Act, and other applicable Canadian privacy and professional requirements.
2. What we collect
Depending on your interaction with us, we may collect:
- contact details, including your name, email address, telephone number, and mailing address;
- information you provide in an enquiry, correspondence, consultation, or legal matter;
- identity, billing, transaction, conflict-check, and file-administration information;
- technical data such as browser type, device information, general location, pages viewed, and basic server logs; and
- professional or business information reasonably required to provide requested services.
Please do not submit confidential, sensitive, or time-critical information through the website contact form. Sending an enquiry does not establish a lawyer-client relationship.
3. How information is collected
We collect information directly from you when you complete a form, call, email, or engage us. With appropriate authority, we may also receive information from representatives, counterparties, public registries, service providers, or other sources connected with a legal matter. Website technical information may be collected automatically through server operations and essential browser storage.
4. Purposes and consent
We use personal information to respond to enquiries; perform conflict checks; determine whether we can accept an engagement; provide and administer legal services; communicate with clients; issue and process invoices; maintain security and records; meet legal, regulatory, insurance, and professional obligations; and improve website functionality. We seek meaningful consent where required. Consent may be express or implied, depending on the sensitivity of the information and reasonable expectations. We may collect, use, or disclose information without consent where authorized or required by law.
5. Disclosure
We do not sell personal information. We may disclose information to authorized staff, counsel, experts, courts, tribunals, regulators, insurers, financial institutions, technology and records providers, or other service providers where reasonably necessary. Providers are expected to safeguard information and use it only for authorized purposes. Information may also be disclosed with your direction, in connection with a proposed business transaction, to collect amounts owing, or where law permits or requires it.
6. Legal privilege
Legal professional privilege and duties of confidentiality are distinct from privacy law. Where information is privileged or subject to professional confidentiality, we handle it in accordance with those heightened obligations. Nothing in this policy is intended to waive privilege.
7. Cookies and website storage
This site uses local browser storage to remember whether you accepted or declined the cookie notice. We may use limited technical tools necessary for security, operation, and aggregate performance measurement. You can clear stored preferences through your browser settings. Blocking essential storage may affect certain features.
8. Safeguards and location
We apply administrative, technical, and physical safeguards proportionate to the sensitivity of information, including access controls, provider review, secure systems, and retention practices. No internet transmission or storage system can be guaranteed completely secure. Some providers may process information outside Alberta or Canada, where it may be accessible under the laws of that jurisdiction.
9. Retention
We retain personal information only as long as reasonably required for identified purposes and legal, tax, insurance, limitation-period, and professional obligations. Retention periods vary by record and matter. When appropriate, records are securely destroyed or anonymized.
10. Access, correction, and withdrawal
You may request access to personal information we hold about you, ask us to correct inaccurate information, or withdraw consent subject to legal and contractual restrictions. We may need to verify your identity. Access may be limited where permitted by law, including where records are privileged, concern another person, or cannot be disclosed for legal or security reasons. We will explain any lawful refusal.
11. Privacy concerns
Questions, access requests, or complaints may be sent to our Privacy Contact at privacy@gnarena.com, by telephone at +1 587 555 0184, or by mail to Suite 860, 412 Wheatland Crescent SW, Calgary, Alberta T2P 1J9. We will review concerns fairly. You may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta, as applicable.
12. Changes to this policy
We may update this policy as our practices or legal requirements evolve. The current version will appear on this page with its effective date. Material changes will be highlighted where appropriate.